Overflowing traps, backed-up kitchen drains and sudden odour don't wait for office hours. We run emergency pump-outs and drain clearance across Dubai, Sharjah and Ajman at any hour — and tell you why it happened, so it doesn't happen again next month.
What you do in the first ten minutes decides whether this stays a trap problem or becomes a drain problem. The instinct — hot water, caustic drain cleaner, hosing the spill toward a gully — makes all three of those worse.
If waste has reached a food preparation area, treat it as a contamination incident and clear the area before anything else.
Getting you cooking again is the first job. Working out what caused it is what stops you paying for another emergency in six weeks.
Make the area safe, confirm whether the blockage is in the trap or past it, and stop it spreading.
Full evacuation of grease, solids and crust, with the baffles and walls scraped clean rather than skimmed.
Where grease has set downstream, we clear the accessible pipework — emptying the trap alone won't restore flow.
Undersized unit, interval too long, or something that shouldn't have gone down the drain — plus a dated report.
An emergency callout is nearly always a symptom. In our experience it is either a trap rated below the kitchen's peak flow — in which case grease has been carrying into the drain line for months — a service interval longer than the FOG output justifies, or a one-off: solids, packaging or a volume of hot oil that resolidified downstream. Two of those three recur unless the underlying cause is fixed. If yours turns out to be sizing, our grease trap sizing guide explains what to check, and we can replace an undersized unit.
Unplanned, out-of-hours work carries a premium over scheduled service — it means diverting a crew, often at night or mid-service. Routine cleaning runs roughly AED 200–500 per visit for a small under-sink trap up to AED 1,200–3,500+ for a large in-ground interceptor; see the full cost guide. Kitchens on a proper interval rarely need us at 2am — and setting that interval is the cheapest thing on this page.
Stop putting water down the affected fixtures. Every sink, dishwasher cycle and floor wash adds to a system that cannot take it, and the overflow gets worse. Contain what has already spilled with absorbent material rather than hosing it toward a drain, keep staff away from the wet area, and do not pour drain chemicals or hot water into the trap to try to shift it. Then call us out. Hot water and degreasers can move the blockage further down the line and turn a trap problem into a drain excavation.
We run scheduled routes across Dubai, Sharjah and Ajman daily, so an emergency crew is usually already working somewhere in the emirate. Response depends on where you are, the time of day and whether the job needs a pump truck, so we give you a realistic window when you call rather than a fixed promise we cannot keep. Tell us the trap type and access situation up front — it decides which vehicle we send.
Yes. Out-of-hours and unplanned work carries a premium over a scheduled visit, because it means diverting a crew and often working at night or during service. That gap is the main financial argument for a maintenance contract: kitchens on a fixed interval very rarely need emergency callouts, and when they do the underlying cause is usually a sizing problem rather than a missed clean.
Three causes account for most of them. The trap is undersized for the kitchen's peak flow, so grease was carrying over into the drain line long before the blockage appeared. The interval is too long for the actual FOG output, so it reached capacity early. Or something went down the drain that should not have — solids, packaging or a large volume of hot oil that resolidified further along. We tell you which one it was, because two of the three will happen again otherwise.
Yes. If grease has carried past the trap and set in the pipework, emptying the trap alone will not restore flow. We clear the affected line as part of the callout where it is accessible, then check whether the trap is actually separating properly — a repeat blockage downstream is usually the clearest evidence that it is not.
Send the trap type, the symptom and your access situation and we'll come back with a realistic window. If it turns out to be recurring, we'll put you on a schedule that stops it.